Terms of Service

Last Updated: February 17, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Client Care LLC, a Delaware limited liability company ("Client Care," "Company," "we," "us," or "our"), governing your access to and use of the ClientCare.pro platform, including any related software, APIs, documentation, and services (collectively, the "Service").

BY CREATING AN ACCOUNT, CLICKING "I AGREE," OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1. Service Description

ClientCare.pro is a healthcare compliance screening platform that provides: (a) staff exclusion screening against the Office of Inspector General's List of Excluded Individuals/Entities ("LEIE") and the System for Award Management ("SAM.gov"); (b) Medicare and Medicaid eligibility verification; and (c) related compliance reporting tools.

2. Important Disclaimers Regarding Compliance

THE SERVICE IS AN INFORMATIONAL TOOL THAT ASSISTS WITH COMPLIANCE SCREENING. IT DOES NOT GUARANTEE COMPLIANCE WITH ANY FEDERAL, STATE, OR LOCAL LAW, REGULATION, OR REQUIREMENT.

You acknowledge and agree that:

Provider Responsibility. Healthcare providers retain full and sole responsibility for their compliance obligations, including but not limited to OIG/LEIE exclusion screening, Medicare and Medicaid eligibility verification, and all related regulatory requirements. Use of the Service does not transfer, reduce, or otherwise affect your compliance obligations.
Informational Purposes Only. All screening results, reports, alerts, and other output from the Service are provided for informational purposes only and do not constitute legal advice, a compliance determination, or a guarantee of accuracy or completeness.
No Substitute for Professional Compliance Program. The Service is not a substitute for a comprehensive compliance program, legal counsel, or your own independent verification of screening results.
Data Accuracy. The Service relies on data from third-party sources, including federal government databases, which may contain errors, omissions, or delays in updates. We do not warrant the accuracy, completeness, or timeliness of any third-party data.
OIG Guidance. Consistent with guidance from the U.S. Department of Health and Human Services Office of Inspector General, reliance on a third-party screening tool does not absolve healthcare providers from liability for overpayments or civil monetary penalties associated with employing or contracting with excluded individuals.
Customer Duty to Verify. You are solely responsible for independently verifying all screening results, eligibility determinations, and compliance outputs provided by the Service before taking or refraining from taking any action. You must not rely exclusively on the Service for hiring, termination, billing, claims submission, or any other decision affecting patient care, staff employment, or regulatory compliance. The Service is a supplemental tool and does not replace your obligation to conduct primary-source verification through applicable government databases (including direct OIG/LEIE queries, State Medicaid Exclusion List checks, and payer eligibility portals).
Eligibility Timing and Point-in-Time Limitation. All eligibility verifications and screening results are point-in-time snapshots and reflect the status of third-party databases at the moment of the query. Patient eligibility, coverage status, and exclusion list entries may change at any time between the date of a screening and the date of service delivery, claim submission, or employment action. You assume all risk associated with any gap between the date of a Service query and the date you act upon such results. It is your sole responsibility to re-verify eligibility and exclusion status at appropriate intervals and prior to each service, claim, or employment decision.
Service Availability and Backup Processes. The Service may experience interruptions, downtime, or degraded performance due to maintenance, third-party data source outages (including government database unavailability), network issues, or other causes. You are solely responsible for maintaining independent backup compliance screening processes sufficient to meet your regulatory obligations during any period of Service unavailability. Client Care LLC shall have no liability for any compliance gap, missed screening, or regulatory violation resulting from your failure to maintain adequate backup processes.
Incomplete Audits. Automated audits may terminate before processing all patients or staff members due to API rate limits, cost thresholds, repeated errors, or third-party service outages. When this occurs, the Service will generate a notification indicating the audit was incomplete. You must not treat a partial audit as a complete compliance review. It is your sole responsibility to ensure that all patients and staff are fully audited, whether through subsequent automated runs or manual verification. Client Care LLC shall have no liability for any compliance gap arising from an incomplete audit.
Data Quality and Input Accuracy. The accuracy of the Service's output depends entirely on the accuracy and completeness of the data you provide. You are solely responsible for the accuracy of patient rosters, staff records, dates of birth, member IDs, payer information, and all other data uploaded to the Service. Errors in input data (including but not limited to misspelled names, incorrect dates of birth, wrong member IDs, or outdated payer information) may cause false negatives, false positives, or incorrect eligibility determinations. Client Care LLC assumes no responsibility for results based on inaccurate, incomplete, or outdated input data.
False Positive Handling. Screening results indicating a potential or confirmed match on an exclusion list are based on fuzzy name matching algorithms and third-party databases. A screening match does NOT constitute a determination that an individual is, in fact, excluded. You must independently verify any positive screening result through primary-source databases (such as https://exclusions.oig.hhs.gov/) and conduct a thorough HR review, including comparison of NPI, date of birth, state of licensure, and other identifying information, before taking any adverse employment action. Client Care LLC shall have no liability for any wrongful termination, suspension, or other adverse action taken solely on the basis of a screening result without independent verification.

3. Accounts and Registration

To use the Service, you must create an account and provide accurate, complete, and current registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorized access. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Free Trial

We may offer a free trial period ("Trial Period") during which you may access the Service at no charge. Unless you subscribe to a paid plan before the Trial Period expires, your access to premium features will be suspended at the end of the Trial Period. We reserve the right to modify, suspend, or discontinue the Trial Period at any time without notice. THE SERVICE IS PROVIDED DURING THE TRIAL PERIOD "AS IS" WITHOUT ANY WARRANTIES.

5. Fees, Billing, and Payment

Subscription Fees. Paid plans are billed on a monthly or annual basis as specified at the time of purchase. All fees are stated in U.S. dollars and are non-refundable except as expressly stated in these Terms or required by applicable law.

Auto-Renewal. Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. You authorize us to charge your payment method on file for each renewal period.

Price Changes. We may change our fees upon 30 days' prior written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Taxes. Fees are exclusive of all taxes, levies, and duties. You are responsible for paying all applicable taxes.

6. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
Attempt to reverse-engineer, decompile, disassemble, or derive source code from the Service;
Interfere with or disrupt the integrity or performance of the Service;
Access the Service to build a competing product or service;
Share your account credentials with unauthorized users;
Upload or transmit any malicious code, viruses, or harmful data;
Exceed usage limits associated with your plan tier;
Use the Service in any manner that could damage, disable, or impair the Service.

7. Intellectual Property

The Service, including all software, algorithms, designs, text, graphics, and other content, is owned by Client Care LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term solely for your internal business purposes. All rights not expressly granted are reserved.

8. Customer Data

Ownership. You retain all rights, title, and interest in your data uploaded to or processed by the Service ("Customer Data"). You grant us a limited license to use Customer Data solely to provide, maintain, and improve the Service.

Data Portability. Upon written request within 30 days after termination of your account, we will make your Customer Data available for export in a standard machine-readable format. After that period, we may delete your Customer Data in accordance with our data retention policies.

PHI. To the extent Customer Data includes Protected Health Information ("PHI") as defined under HIPAA, such data is governed by the Business Associate Agreement between you and Client Care LLC, which must be executed prior to transmitting any PHI.

9. HIPAA Compliance

Client Care LLC operates as a Business Associate under the Health Insurance Portability and Accountability Act ("HIPAA"). We implement administrative, physical, and technical safeguards to protect PHI in accordance with the HIPAA Security Rule. A Business Associate Agreement ("BAA") must be executed prior to your use of any Service features that involve PHI.

10. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY SCREENING RESULTS, ELIGIBILITY DETERMINATIONS, OR OTHER DATA PROVIDED THROUGH THE SERVICE. YOU ACKNOWLEDGE THAT THE SERVICE RELIES ON THIRD-PARTY DATA SOURCES THAT MAY CONTAIN ERRORS OR DELAYS.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLIENT CARE LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, REGULATORY FINES OR PENALTIES, CIVIL MONETARY PENALTIES, OVERPAYMENT RECOUPMENTS, OR ANY DAMAGES ARISING FROM RELIANCE ON SCREENING RESULTS, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO CLIENT CARE LLC DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CLIENT CARE LLC SHALL HAVE NO LIABILITY WHATSOEVER FOR: (I) ANY FALSE NEGATIVE SCREENING RESULT, INCLUDING FAILURE TO IDENTIFY AN EXCLUDED INDIVIDUAL ON THE OIG LEIE, SAM.GOV, OR ANY STATE EXCLUSION LIST; (II) ANY INCORRECT, INCOMPLETE, OR OUTDATED ELIGIBILITY DETERMINATION, INCLUDING CASES WHERE A PATIENT'S COVERAGE HAS LAPSED, CHANGED, OR BEEN TERMINATED BETWEEN THE DATE OF VERIFICATION AND THE DATE OF SERVICE; (III) ANY CMS CIVIL MONETARY PENALTY, OVERPAYMENT RECOUPMENT, PROGRAM EXCLUSION, OR OTHER GOVERNMENT ENFORCEMENT ACTION ARISING FROM YOUR RELIANCE ON THE SERVICE; OR (IV) ANY CLAIM BY A CURRENT OR FORMER EMPLOYEE, CONTRACTOR, OR PATIENT ARISING FROM ACTIONS TAKEN OR NOT TAKEN BASED ON SERVICE OUTPUT.

THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF WHETHER THE DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CLIENT CARE LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, IN WHICH CASE THE ABOVE LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless Client Care LLC and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your failure to comply with your compliance obligations as a healthcare provider; (e) any claim by a third party arising from your use of or reliance on screening results provided by the Service; (f) any breach of the Business Associate Agreement; (g) your failure to independently verify screening results or eligibility determinations as required by Section 2; (h) any CMS civil monetary penalty, overpayment recoupment, or government enforcement action related to excluded individuals you employed or contracted with, or claims submitted for ineligible patients; or (i) your failure to maintain backup compliance screening processes during any period of Service unavailability.

13. Dispute Resolution and Arbitration

Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Wilmington, Delaware, before a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

CLASS ACTION WAIVER. YOU AND CLIENT CARE LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

Exceptions. Either party may seek injunctive or equitable relief in any court of competent jurisdiction for claims involving intellectual property rights or unauthorized access to the Service.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. To the extent litigation is permitted under these Terms, the exclusive venue shall be the state and federal courts located in Wilmington, Delaware.

15. Termination

By You. You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing cycle.

By Us. We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms or fail to pay applicable fees. Upon termination, your right to use the Service will immediately cease.

Survival. Sections 2, 8, 10, 11, 12, 13, 14, and this Section 15 shall survive termination or expiration of these Terms.

16. Modifications

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such modifications constitutes acceptance of the revised Terms. If you do not agree to the modified Terms, your sole remedy is to discontinue use of the Service.

17. Miscellaneous

Entire Agreement. These Terms, together with the BAA and Privacy Policy, constitute the entire agreement between you and Client Care LLC regarding the Service and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver. The failure of Client Care LLC to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

Force Majeure. We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, failures of third-party data sources, internet service disruptions, or cyberattacks.

18. Contact Information

For questions about these Terms, contact us at:

Client Care LLC
Email: legal@clientcare.pro
Website: https://clientcare.pro